Estimate and Repair Authorization Policy
Introduction
At Cycle Clinic, we believe in honest, upfront communication — especially when it comes to the cost of repairs or services. That’s why we have a clear policy when it comes to providing estimates.
Here’s everything you need to know about how we create estimates, what to expect during the repair process, and how we keep you in the loop — no surprises, no pressure.
No Estimates Without Seeing the Vehicle
We know people love to ask, “Can you give me a ballpark number?” But here's the thing: we can’t give accurate estimates without physically inspecting the vehicle.
Each Machine Is Unique
Even two identical bikes can have totally different issues depending on how they’ve been ridden, stored, or maintained. A hands-on inspection allows us to properly evaluate the condition of:
Mechanical components
Electrical systems
Wear and tear
Modifications or previous repairs
Hidden Issues Are Common
Often, there are issues we can’t see until we get the vehicle on the lift and start digging in. That’s why giving a quote over the phone or email is just guessing — and we don’t want to mislead you.
Estimates Are Not Final Quotes
Once we’ve had a chance to inspect your vehicle, we’ll provide an initial estimate. Think of it as our best, educated guess based on what we can see at that moment.
Based on Current Condition
We build your estimate around what’s immediately visible or diagnosable. But machines can be sneaky — and more issues often reveal themselves once we dig deeper during the repair process.
Estimates Can Change
Here are some common reasons your estimate might change:
Discovery of additional worn or damaged parts
Seized bolts or components requiring extra labor
Unexpected electrical or engine issues
Need for specialty parts or fluids
Don’t worry — if we find anything that could significantly change your quote, you’ll hear from us first.
Customer Contact for Major Changes
We respect your time and your money, which is why we follow a strict policy on any changes to your estimate.
$200 Threshold
If the scope of work changes and the total cost increases by more than $200 from the original estimate, we’ll stop and contact you. You’ll get a clear explanation of what we found, what it’ll cost to fix, and your options moving forward.
Approval Before Proceeding
We won’t proceed with any additional work until you’ve given us the go-ahead. That way, you stay in control of the final bill and can make informed decisions about your machine’s care.
What Happens During the Inspection
Here’s what the process looks like once your vehicle arrives:
Initial walkaround and intake notes
Diagnostic testing (if applicable)
Hands-on inspection of components
Written estimate created and discussed with you
Repair work begins only after approval
Respecting Your Budget
We understand that not everyone can tackle everything all at once. If your bike needs multiple repairs, we’re happy to:
Prioritize safety-critical work first
Break repairs into stages
Work within your budget when possible
Just let us know what works best for you — we’re here to help, not to upsell.
FAQs
Q1: Can I get a quote over the phone or email?
We can give rough price ranges for common services, but we can’t provide an official estimate without seeing the vehicle in person.
Q2: What if the estimate goes up during the repair?
If it increases by more than $200, we’ll call you before continuing. No work is done without your approval.
Q3: Is the initial estimate free?
Basic estimates are free with scheduled work. Diagnostic labor may be charged if complex testing is required or you choose to not do the work.
Q4: What if I decline the additional work?
No problem. We’ll only complete the work you’ve approved and reassemble your vehicle as needed.
Q5: How long does the estimate process take?
It depends on the complexity, but we aim to get back to you within 1 business day for most inspections.
Conclusion
At Cycle Clinic, we want you to feel confident about every repair, service, or upgrade. That’s why our estimate policy is clear and customer-focused: no guesses without seeing the bike, and no surprises once work begins.