Customer-Provided Parts

Introduction

Welcome to Cycle Clinic — where your ride meets reliable hands and expert care. As powersports enthusiasts ourselves, we know how important your machine is to you. That’s why we’re upfront about our shop policies, especially one that gets a lot of questions: Cycle Clinic does not install customer-provided parts.

Let’s break down why this policy exists, how it protects you (yes, really!), and what you can expect from us instead.

Why This Policy Exists

Some folks wonder: "Why can’t I just bring in my own parts?" Totally fair question — but it comes down to three key things: warranty, liability, and quality control.

Warranty Concerns

Here’s the deal — when we install a part, our labor and the part itself often come with a warranty. If something goes wrong, you're covered. But if we install a customer-provided part and it fails, we’re stuck in a gray area.

  • Was it a defective part?

  • Was it installed correctly?

  • Who’s responsible?

It becomes a mess, fast. To avoid that, we only install parts we source and warranty ourselves.

Liability Issues

Let’s say you order a brake kit online and bring it in. We install it. A week later, your brakes fail. Who’s liable? You? Us? The online seller?

To be crystal clear: we can't risk your safety or our business by installing parts that we didn't vet. If something goes wrong with a customer-supplied part, we could be legally exposed — and that’s a risk we can’t take.

Quality Control Standards

We have high standards for what goes into your ride. Installing unknown, possibly low-quality parts could undermine that. It’s like a chef being asked to cook a gourmet meal using ingredients from a gas station.

By sticking with parts we know and trust, we guarantee quality, compatibility, and safety.

The Policy Explained

Here it is, plain and simple:

Cycle Clinic will not install any parts that are not sourced directly through us.

This includes OEM (Original Equipment Manufacturer) and aftermarket parts — if you bought it elsewhere, we won’t install it.

What It Covers

  • Engine components

  • Suspension parts

  • Braking systems

  • Electrical parts

  • Tires and wheels

  • Any performance upgrades

Exceptions

While our policy is pretty firm, we do understand some gray areas exist. If it’s a non-critical cosmetic item like a sticker kit or phone mount, we might make exceptions — but only with management approval. And even then, no warranty or liability is assumed.

Industry Standards

You’re not alone in hearing this policy for the first time. Many top-tier repair shops have similar rules.

Powersports Industry Norms

From motorcycles to ATVs, most respected repair facilities enforce a “no customer parts” rule. Why? Because they've learned the hard way that it’s not worth the risk.

Legal Backing

Insurance and legal advisors recommend or even require shops to follow this approach. The legal and financial exposure of installing an outside part is just too high.

Protecting You and Your Ride

This policy isn’t just for us — it’s for you, too.

Avoiding Installation Errors

Imagine buying a part online, only to find it doesn’t fit your model exactly. It might be off by a millimeter — and that’s all it takes for a catastrophic failure.

Ensuring Safe Performance

When we choose parts, we’re thinking long-term: durability, performance, safety. One wrong part could throw off your ride’s handling or cause major damage.

Our Commitment to Quality

We’re not here to nickel and dime you. We’re here to take care of your powersport machine the right way.

Certified OEM and Aftermarket Parts

We work with trusted vendors and certified suppliers to source the right part for your machine — whether it’s stock or a custom setup.

Professional Installation

Our team of techs is trained, certified, and experienced. That means every bolt is torqued to spec, every wire is routed cleanly, and everything just works. No surprises, no shortcuts.

FAQs About the Policy

1. What if I already bought the part?
We get it. If you've already purchased something, give us a call. We can advise whether it's worth returning or if we have a compatible, high-quality version available.

2. Will you at least inspect the part for me?
Unfortunately, we can’t take responsibility for verifying the quality or fitment of outside parts.

3. Can I sign a waiver to release Cycle Clinic from liability?
Nope. Waivers don’t legally protect us in most cases. So even with a signature, we’d still be liable if something goes wrong.

4. Are your parts more expensive than online?
Sometimes. But you're not just paying for the part — you’re paying for peace of mind, professional support, and a warranty.

Conclusion

At Cycle Clinic, we believe in doing the job right the first time. That means using high-quality parts we know and trust. While we understand the desire to bring in your own parts, our “No Customer-Provided Parts” policy is in place to protect you, your vehicle, and the integrity of our work.

Have questions? Reach out. We’re happy to explain, recommend, or guide you to the best solution for your ride.